Em*pow*er: give (someone) the authority or power to do something
Guid*ance: advice or information aimed at resolving a problem or difficulty, especially as given by someone in authority
At MasterPeace we believe that the true professional has an obligation to supply the client with the information that will best suit his or her needs or solve his or her problem.
Empowered Guidance is your obligation as a true professional.
This includes shampoo recommendations and not just technical skills.
By asking the right questions in a specific order we can field off question such as…
Client asks, “Why did my color fade so fast? I only shampooed.”
Stylist ask, “What did you shampoo it with?”
Client answers, “Brand X from the drug store.”
Stylist answers, “That’s why, you should have bought mine.”
Client says, “You didn’t tell me that.”
This is a typical conversation that happens all too many times in the salon.
As true professionals, we are responsible for giving our guests important information and letting them know what the consequences will be if they don’t follow our advice.